ValvTechnologies Integrates Augmented Reality Tool to Provide First-Class Remote Service Support

Posted: Wednesday, August 5th, 2020 | By: Linda Goodrich

FOR IMMEDIATE RELEASE

Linda Goodrich
Marketing Manager
 P 713.715.5576 F 832.564.8739

 

ValvTechnologies Integrates Augmented Reality Tool to Provide First-Class Remote Service Support

HOUSTON, TX – ValvTechnologies, the leading manufacturer of zero-leakage, severe service isolation valve solutions, today introduced VirtualValv Support™, an on-demand augmented reality tool to provide remote installation, maintenance support service, anytime, anywhere.

The effects of the COVID-19 pandemic have placed significant limitations on in-person interaction. To overcome this, ValvTechnologies has implemented an innovative software tool for live remote service assistance. VirtualValv Support™ connects a certified ValvTechnologies’ service technician with on-site, field personnel to interact in real-time, communicating using hand gestures and augmented 3D scans.

VirtualValv Support™ was recently deployed for a planned maintenance outage at a powerplant in Malaysia.

The outage was originally scheduled to be conducted by its service team based in Chennai India, however, as air travel had been restricted, ValvTechnologies had to adapt to meet its customer’s needs. As a result, the VirtualValv Support™ system was sent to Malaysia and programmed with all the necessary procedures for full ERV overhaul and the service team in India oversaw the repairs remotely to ensure the work was done to standards. “Our service team was in sync with the plant’s field personnel,” said Indrajith Vijayakumar, Business Development Manager, Asia Pacific. “We provided real-time maintenance and support from equipment training to assembly, streamlining the process as if we were physically there”.

“During these uncertain times in which social distancing and travel restrictions are being mandated across the globe, it’s imperative that we find alternative means to support our customers to ensure the safety and efficiency of their operations,” said Bill Morris, ValvTechnologies’ International Service Manager. “By utilizing cutting-edge technology, ValvTechnologies and its customers can collaborate on troubleshooting valve maintenance or repairs to avoid costly downtime.”

For more information, click here.
VirtualValv Support™ success story, click here.


About ValvTechnologies

Founded in 1987 and headquartered in Houston, Texas, ValvTechnologies is the leading manufacturer of zero-leakage, high-performance isolation valve solutions providing an unsurpassed level of severe service isolation services and reliability to customers in the fossil power, nuclear generation, upstream oil and gas, downstream and chemical processing, mining and minerals, pulp and paper and other specialized industries.

Employing more than 400 people worldwide, ValvTechnologies has offices in Australia, Bangladesh, Belgium, Brazil, Canada, Chile, China, Colombia, India, Ireland, Japan, Kazakhstan, South Korea, Malaysia, Poland, Saudi Arabia, Singapore, Spain, Sri Lanka, Thailand, Turkey, United Arab Emirates, United Kingdom and United States.

In addition, ValvTechnologies partners with stocking distributors, independent representatives and authorized repair centers to service customers around the world.

To find out more about the products and services offered or to locate a representative, visit our website at www.valv.com. Connect with ValvTechnologies on YouTube, Instagram, Twitter, LinkedIn and Facebook.

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